Refund policy

Returns
We offer 30-day returns from the date of delivery. UK returns are free; international returns are covered by the customer.

General Returns
Changed your mind or it's not what you expected? Items must be unworn, undamaged, and returned with original labels attached within 30 days. Items showing signs of stains, deodorant marks, or damage may not be accepted.

14-Day Sleep Trial
Want to actually try it before deciding? Sleep in it for a few nights, within the first 14 days of delivery. Items must be laundered and undamaged to be eligible for refund. Items showing excessive signs of use, stains, deodorant marks, or damage may not be accepted.After 14 days, it's yours to keep and no longer eligible for return.

UK Returns:

To start returns process email us at hello@wearemasha.com and we'll send you a return label.

International Returns:

Email us at hello@wearemasha.com and we'll guide you through the next steps. Returns must be arranged and covered by the customer. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.

Additionally:

We do not charge a restocking fee.

Gift cards are not eligible for return or refund.

Items marked Final Sale are not eligible for return.

Exchanges

We do not offer direct exchanges.

If you would like a different size or style, please return your item and place a new order.

Damaged or Faulty Items

If your item arrives damaged or develops a manufacturing fault, please contact us within 10 days of delivery with photographs so we can resolve the issue promptly.

Approved faulty items will be refunded or replaced at no additional cost.

Refunds

Once your return has been received and inspected, you will be notified of approval.

Returns are typically inspected within 3–5 business days of receipt.

If approved, your refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to appear, depending on your payment provider.

If you have not received your refund after 10 business days, we recommend contacting your bank or payment provider, as processing times may vary.

International Order Refunds:

Please note, for international orders, shipping fees, customs duties, and import taxes are non-refundable.