Shipping
All orders are dispatched within 2–4 working days from the date of purchase.
You will receive a confirmation email once your order has been shipped.
Delivery times vary depending on destination and local postal services.
United Kingdom
Complimentary shipping on all UK orders. .
International
Shipping is £7 worldwide.
Please note:
- Customs duties, taxes, and import fees are included in the prices for Australia, EU, UK, United States and Canada. For the rest of the world, taxes are rest of the world, customs duties, taxes, and import fees are the responsibility of the customer.These charges are determined by your local authorities and are not included in your order total.
- If an international parcel is returned to us due to unpaid duties or missed collection, the return shipping cost will be deducted from your refund.
Incorrect Address:
Please ensure your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly provided addresses.
Estimated Delivery Times
United Kingdom: 2–4 working days after dispatch
Europe: 3–10 working days after dispatch
Rest of World: 4–12 working days after dispatch
Please Note: Delivery timeframes are estimates and may vary due to customs processing and local carrier delays. During busy periods, dispatch may take a little longer.
Returns
Free 30-day returns from the date of delivery on all UK orders.
General Returns
Changed your mind or it's not what you expected? Items must be unworn, undamaged, and returned with original labels attached within 30 days. Items showing signs of stains, deodorant marks, or damage may not be accepted.
14-Day Sleep Trial
Want to actually try it before deciding? Sleep in it for a few nights, within the first 14 days of delivery. Items must be laundered and undamaged to be eligible for refund. Excessive staining or damage beyond normal trial wear is not eligible.After 14 days, it's yours to keep and no longer eligible for return.
UK Returns:
To start returns process email us at hello@wearemasha.com and we'll send you a return label.
International Returns:
Email us at hello@wearemasha.com and we'll guide you through the next steps. Returns must be arranged and covered by the customer. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.
Additionally:
We do not charge a restocking fee.
Gift cards are not eligible for return or refund.
Items marked Final Sale are not eligible for return.
Exchanges
We do not offer direct exchanges.
If you would like a different size or style, please return your item and place a new order.
Damaged or Faulty Items
If your item arrives damaged or develops a manufacturing fault, please contact us within 10 days of delivery with photographs so we can resolve the issue promptly.
Approved faulty items will be refunded or replaced at no additional cost.
Refunds
Once your return has been received and inspected, you will be notified of approval.
Returns are typically inspected within 3–5 business days of receipt.
If approved, your refund will be processed to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your payment provider.
If you have not received your refund after 10 business days, we recommend contacting your bank or payment provider, as processing times may vary.
International Order Refunds:
Please note, for international orders, shipping fees, customs duties, and import taxes are non-refundable.